Sunyata is a small written question-and-answer service. Payment is not open yet. When it is, this page is how refunds work.
When we refund
Write to us within fourteen days of the charge. If you have not received a completed paid answer in that period, we refund that charge. We also refund if we failed to deliver a paid answer because something broke on our side.
When we do not
We do not refund free or complimentary uses — there was no charge. We do not refund a period after a paid answer has already been delivered. We do not refund after fourteen days if that period was used or has ended. If you have already opened a card dispute for the same charge, we handle it through that path instead of a second refund.
How to ask
Send a short email to [email protected]. Include the Google email you signed in with, and the payment reference if you have it. This inbox is read on a regular schedule, mainly for refunds. Other notes are kept and looked at as they come. We aim to reply within seven days. If we agree, the money goes back the way it came.
If a local consumer rule gives you a stronger right, that rule still applies.